A goal-oriented, certified Project Management Professional with over 18 years of project management and consulting experience in the consumer and industrial products industries. Expertise spans from strategy formulation through implementation of supply chain and customer relationship management solutions with many global companies, working with complex, high volume implementations, focused on re-engineering the order management functions of Fortune 500 companies. Detailed knowledge and practical experience in structured package implementation methodologies through multiple, full project life cycles in SAP R/3. A dedicated individual who has served in multiple project management roles, leading large teams of client and consulting staff.

PROFESSIONAL EXPERIENCE

Project Leader, Mid-Size Global Manufacturing Company

Working in an Independent Consulting capacity, lead 80 client and consultant resources in the development of client’s Global SAP template and the deployment of their new Operating Model throughout North America.

• Direct report to the Chief Information Officer and bi-monthly reporting to the CEO and his Steering Committee
• Managed the Program Management Office and the day-to-day operations for the development and deployment of Client’s SAP Global Template in Sweden and North America
• Developed the Project Charter and all Project Management Policies including Scope Management, Risk Management, Issue Management, Communications Management and Change Management
• Designed and developed Client’s Program Management Information System
• Developed and managed the master schedule including prototyping, development, testing, training, security, data cleansing and conversion, infrastructure, mock cutovers, final implementation and Center of Excellence
• Developed and managed the cutover strategy and cutover plans for their North American Operations
• Managed the development of 65 master data conversion and 27 transactional data conversion programs
• Developed and managed the Operational Readiness criteria for the North American implementation and provided recommendations the CEO and his Steering Committee on their organization’s readiness for implementation
• Developed the rollout strategy and cost estimates for Client’s European and Asia Pacific facilities (these implementations have since been suspended due to the current economic conditions)
• Developed the Business Process/Training/Security Role Model Process. Managed the integration and implementation of business processes to training roles, training roles to sap roles, sap roles to sap security profiles, sap security profiles to sap transactions
• Developed application (as part of Client’s Program Management Information System) to maintain Business Process/Training/Security Model

Deployment Leader, Global Paper

Working in an Independent Consulting capacity, lead the deployment of the new Fiber Supply and Box Plant business models to 95 locations throughout North America.

• Developed and managed the cutover strategy and cutover plans for a multi-phase complex SAP implementation integrated with multiple legacy applications
• Developed and managed the process and systems security model for 35 Fiber Supply business roles across the integrated supply chain
• Managed the analysis, procurement and deployment of network and printer upgrades for the 95 installation locations across North America
• Managed the data cleansing and rationalization initiative for data conversions
• Managed the data conversion development, testing and implementation
• Developed the workflow and managed the integration of the help desk processes for Fiber Supply post implementation support
• Developed the post implementation sustain strategy for Fiber Supply

Director, Food Service Company

Developed the new Program Management Office and established the software development, implementation and communication standards.

• Developed the release management and cutover strategies for major system initiatives
• Developed the Program Management Office to support back office system development initiatives
• Developed the Business Process Framework initiative to describe the organization’s core processes, enabling processes, leading performance indicators and process-related documentation.
• Developed the Content Management strategies and delivery approaches
• Re-developed and deployed new implementation methodology
• Lead the implementation of a new systems development architecture
• Established the strategy, policies and procedures for the software release management approach.

North America Project Leader, High Tech Company

Working in an Independent Consulting capacity, lead the North America Program Management Office for several global IT project initiatives.

• Developed the cutover strategy and cutover plans for a multi-phase complex global SAP implementation integrated with multiple legacy applications
• Developed the North American Program Charter and program control mechanisms including Change Management, Communication Management, Issue Management, Risk Management Strategy, Contingency Management, Testing Strategy, Training Strategy and Governance Model.
• Established the PMO website to track and monitor the 15 projects under my direction.
• Developed the North American levels of effort, resource planning, cost estimates and project plans for each of the 15 global projects.

Project Leader, Global Manufacturing Company

Working in an Independent Consulting capacity, lead the technical integration of the client’s purchase of another business and integrating that business into their global template

• Responsible for establishing and implementing the leading practices, processes and procedures of the combined client organization.
• Responsible for implementing the new solution in 23 countries across North America, Latin America, Europe and Asia Pacific.
• Developed Program Charter and Program control mechanisms including Change Management, Communication Management, Issue Management, Risk Management Strategy, Contingency Management, Testing Strategy, Training Strategy and Governance Model.
• Coordinated the implementation efforts of two consulting firms hired to execute the global program.

Acting Director, Global Food Company

Working in an Independent Consulting capacity, lead Client’s Logistics Warehouse Management and Reporting Teams.

• Led several implementations of Red Prairie’s DLX Warehouse Management Solution and Crystal Reporting application.
• Developed Production Support Model that managed the warehouse, reporting and radio frequency applications.
• Developed Project Controls Model that established standards for security, Radio Frequency Architecture, Vendor Enhancements, Code Migration, Change Control Procedures, Instance Management Strategy, Quarterly Release Strategy, System Monitoring, and testing.
• Led the cutover for six mixing center implementations.
• Develop the change management policy, processes and procedures.
   

“BIG 6” MANAGEMENT CONSULTING

Program Management Office Development and Implementation
Led the development and implementation of several program management offices for several organizations.

• Developed the Program Management Office approach for a quick service restaurant’s 500 million dollar global implementation.
• Led Program Management Office of an integrated solution including order management, financial management, warehouse management, transportation planning, sales & operations planning, manufacturing, EDI, customer relationship management, Business Warehouse (BW), B2B portal development, training and change management on time and within budget.
• Developed the Program Management Office and Methodology approach for an automotive OEM’s 100 million dollar global implementation.
• Developed the Program Management Office and Methodology approach for an international consumer products organization’s 25 million dollar ERP implementation.
• Implemented a restructured Program Management Office and program management approach for a 70 million dollar second phase ERP implementation.

Senior Project Manager, Global Food Company
Led a 65-person team responsible for managing processes, technologies and organizational change in the acquisition of two global food companies.

• Led deployment of an integrated solution including order management, financial management, warehouse management, transportation planning, sales & operations planning, manufacturing, EDI, customer relationship management, Business Warehouse (BW), B2B portal development, training and change management on time and within budget.
• Negotiated contract terms and conditions resulting in over $1.5 million in additional work.
• Executed project planning, provided day-to-day team guidance, identified and managed project risks, performed billings and collections, managed budget and project staffing and communicated progress and issues to senior client management.
• Led the process re-engineering, change management and training activities for two sales organizations.
• Led the cutover activities for two sales organizations and six mixing center implementations.

Senior Project Manager, CRM Automotive Template
Project Manager and lead visionary for the initial CRM Automotive Template for Big 6 Consulting firm

• Developed an integrated Market Intelligent Enterprise model that demonstrated a variety of business scenarios using a suite of market leading technologies spanning the primary business partnerships in the Automotive Industry producing a vehicle for increased market penetration.
• Created the vision and business case to achieve senior partner commitment to build the $2 million template.
• Authored all the business scenarios, recruited the staff for the integrated development team, developed the workplan and managed the design, development and execution of the template on time and within budget.

Project Manager, Earth Moving Equipment Manufacturer
Order Management and Customer Relationship Management manager for client’s Engine Products division.

• Developed the business case, process reengineering and business blueprint of the customer relationship management, order management and value management business solution.
• Delivered team structure and organization, detailed workplan, E-business & ERP strategy, business scenarios, gap/fit analysis, prototype, and business case.
• Provided detailed understanding and focus in functional areas of order management, pricing, costing and margin management improving the client’s understanding of a streamlined order management process.
   

Project Manager and Strategist, Global Food Company
Sales & Distribution Strategist for client’s second phase ERP implementation.

• Developed the project scope, project costs and benefits realization model identifying a 27% return on investment.
• Led the development of a database tool used to consolidate project benefits and costs.
• Developed the requirements for thirty-one functionality gaps for three additional sales channels improving efficiencies in supply chain process.
• Directed the sales and distribution team in the design of Master Data/Pricing, Order Entry/Order Fill and Financial Integration resulting in streamlining the order management process.
• Developed the workplan, issue resolution plan and staffing matrix maximizing project results.
• Provided daily guidance and leadership to the team during gap design maintaining high morale and productivity.

Project Manager, Global Packaging Company

Sales & Distribution Manager for an enterprise wide SAP, Manugistics and Catalyst project to integrate a business grown through acquisition, reengineering business processes and provide a common system infrastructure for client

• Developed cutover strategy and cutover plans for a multi-phase complex SAP implementation integrated with multiple legacy applications
• Managed 40 resource Sales & Distribution team members in supply chain process reengineering and prototyping of order management, distribution and global configurations.
• Led the analysis, design and estimating of all enhancements, interfaces, conversions and report management.
• Managed all managerial aspects of the engagement including workplan development, project management, reporting, implementation planning and control, quality control, risk management, issue resolution, client satisfaction, scope management, resource management, integration testing, and multi-phase implementation planning and execution.
• Led the re-engineering, change and training for the order-to-cash mega process.
• Developed the change management process for all configuration changes to the SAP environment.
• Led the order-to-cash cutover activities for three sales organization and three warehouse implementations.

System Test Manager, Global Food Company

Managed all aspects of the system-testing phase for client’s North American SAP implementation.

• Developed and implemented a strategy for conducting string, component and integration testing in a major SAP R/3 implementation with integration to several legacy systems resulting in a seamless implementation.
• Assisted functional teams to design string, component and integration test plans and in identifying regression test cycles.
• Reviewed and approved integration test points, system test plans and actual results as part of the final approval processes to promote to production.
• Authored training course and conducted training based on the testing strategy for approximately 40 Price Waterhouse and client resources on the project.
• Developed the testing workplan, established the test environment, managed all system test issues and test problem reports and wrote all executive level summaries of system test status.
• Led the change, training and cutover activities for the order-to-cash mega process of the refrigerated sales organization.

EDUCATION

Certified Project Management Professional, Project Management Institute, 2007

M.S., Management Information Systems, Northern Illinois University, 1990

B.S., Operations Management, Northern Illinois University, 1988